Privacy Policy

Privacy Policy

Effective Date: May 29, 2026

DIAMOND FINISH SERVICES respects your privacy and is committed to protecting the personal information you share with us through our website, contact forms, quote requests, phone calls, emails, text messages, and other communication channels.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your personal information and communications with us.

1. Information We Collect

We may collect personal and non-personal information when you visit our website, complete a form, request a quote, schedule a service, contact our team, or communicate with us by phone, email, SMS, or other methods.

Personal Information

• First and last name
• Email address
• Phone number
• Service address, including street, city, and ZIP code when provided
• Service interest, such as auto detailing, bin cleaning, or house and exterior cleaning
• Quote request details
• Appointment, scheduling, or service details
• Communication preferences and consent records
• Payment or billing information when applicable
• Files, images, or attachments you choose to submit through our website forms

Non-Personal Information

• IP address
• Browser type
• Device information
• Website usage patterns
• Analytics and performance data
• Cookies and similar tracking technologies

Customer Communications

• Records of inquiries and service requests
• Messages submitted through website forms
• Call, email, or SMS communication history
• Customer support requests
• Feedback or responses related to our services

2. How We Use Your Information

We use the information we collect to provide, manage, improve, and communicate about our cleaning and detailing services.

• To respond to quote requests and service inquiries
• To schedule auto detailing, bin cleaning, house cleaning, exterior cleaning, pressure washing, or related services
• To provide appointment confirmations, service reminders, scheduling updates, and customer support messages
• To contact you about your requested service or submitted form
• To process payments, invoices, or service-related transactions when applicable
• To improve our website, services, customer experience, and internal operations
• To maintain records of communication preferences and consent
• To prevent fraud, protect security, and comply with applicable legal obligations

3. SMS Messaging & Compliance

By opting into our SMS messaging services, you agree to receive text messages from DIAMOND FINISH SERVICES related to your inquiries, quote requests, bookings, appointments, service updates, reminders, and customer support communications.

Opt-In & Consent

• You will only receive SMS messages if you have explicitly opted in.
• Consent may be collected when you provide your phone number and check a dedicated SMS consent checkbox before submitting a website form.
• Consent is not a condition of purchase.
• We maintain records of opt-in actions, including consent details and timestamps when available.
• We comply with applicable laws and guidelines, including the Telephone Consumer Protection Act (TCPA) and CTIA messaging guidelines.

Types of SMS Messages You May Receive

• Quote follow-ups
• Appointment confirmations
• Service reminders
• Scheduling or rescheduling updates
• Customer support messages
• Important service-related updates
• Follow-ups related to your submitted inquiry

Opt-Out Instructions

You can cancel SMS communications at any time by replying STOP to any text message you receive from us. After you send STOP, we may send a final confirmation message to confirm that you have been unsubscribed. After that, you will no longer receive SMS messages from us unless you opt in again.

Help Instructions

If you need assistance, reply HELP to any message you receive from us, or contact us directly by email at info@diamondfinishservices.com or by phone at (832) 495-7390.

Message Frequency & Rates

Message frequency may vary based on your interactions with our business, quote request, appointment schedule, booking activity, and service requests. Message and data rates may apply. For questions about your text or data plan, please contact your wireless provider.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text messaging services.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share limited information only when necessary to operate our business, provide our services, comply with legal obligations, or protect our rights.

Service Providers

We may share information with trusted service providers who help us operate our business, such as website hosting providers, scheduling tools, payment processors, CRM systems, customer support tools, analytics providers, and SMS delivery providers.

These providers are only permitted to use information as necessary to perform services on our behalf and are expected to maintain appropriate confidentiality and security measures.

SMS Providers

SMS aggregators and messaging providers may receive information only for the purpose of delivering messages you have consented to receive. Text messaging originator opt-in data and consent will not be shared with third parties for marketing or promotional purposes.

Legal Compliance

We may disclose information if required by law, subpoena, legal process, court order, or governmental request, or when we believe disclosure is necessary to protect our rights, property, safety, customers, or others.

Business Transfers

If our business is involved in a merger, acquisition, financing, reorganization, or sale of assets, personal information may be transferred as part of that transaction. In such cases, we will take reasonable steps to ensure your information remains protected.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, loss, or misuse.

• Secure data storage practices
• Restricted access to customer information
• Use of trusted service providers
• Internal controls for handling customer data
• Reasonable safeguards for communication and consent records
• Security review and operational improvements when appropriate

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website functionality, understand visitor behavior, measure performance, and enhance the user experience.

• Analyze website traffic
• Understand how users interact with our pages
• Remember preferences where applicable
• Improve marketing and website performance
• Maintain website security and functionality

You may control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

7. Your Rights & Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

• Request access to the personal information we hold about you
• Request corrections to inaccurate or outdated information
• Request deletion of your personal information, subject to legal and operational limitations
• Opt out of marketing emails by using the unsubscribe link when available
• Opt out of SMS messages by replying STOP
• Withdraw consent for future communications
• Contact us with questions about how your information is handled

To exercise your rights or update your communication preferences, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites, platforms, payment processors, maps, social media pages, or external resources. We are not responsible for the privacy practices, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected information from a child without appropriate consent, we will take reasonable steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs.

The latest version will be posted on this page with the updated effective date. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

This Privacy Policy is intended to provide general information about how DIAMOND FINISH SERVICES handles personal information and SMS communication consent. It should be reviewed by the business owner or legal advisor before publication.